FREQUENTLY ASKED QUESTIONS (FAQ's)
Frequently Asked Questions (FAQ's)
Most of the answers that you may have concerning our website can be found below. Don't fret! If you still have questions, please don't hesitate to reach out to us through our contact us page on the site or by simply contacting us directly at helluvavibe@gmail.com
What shirt brand do you print on?
* Most of Helluva Vibe Apparel t-shirts are printed on Bella Canvas and Gildan unless otherwise stated. Most of our t-shirts are unisex fit which means they are a bit roomy and may run a little big. It is recommended for the ladies, to go a size down from your regular size for a more flattering femanine fit.
* Our Women's Tshirts (if stated as women's fit) have a slim fashion fit, run small and are true to size and it is recommended you go a size up from your regular size if you want a less form fit tee. Shirts are designed and printed in the USA, sweatshop-free.
What size Tshirt should I order?
The majority of our tees are unisex fit (unless otherwise stated). Our sizes range from XSmall - 2XLarge. Please see our sizing chart for more details and recommendations for fit. Unisex tees are men's tees so they run big. For a more slim fit women should order a size smaller tee (from her regular size). Our Women's tees are fashion fit and made to kiss the curves for a more slim fit. They are true to size and run small. For these, please order a size up from your normal size for a more comfortable slim fit. See a design you like but not your size, don't worry, send an email to info@helluvavibe.com for assistance.
- Unisex XSmall - Women's S
- Unisex Small - Women's M
- Unisex Medium - Women's L
- Unisex Large - Women's XL
- Unisex XLarge - Women's 2X
- Unisex 2X Large - Women's 3X
What type of printing is used on your apparel?
All of our shirts are custom printed by hand at the time of ordering. We DTG, Screen printing and Vinyl Print.
What is that Vinegar smell on my Shirt?
The odor (smell) will go away after the first wash. It comes from a pre-treatment used in DTG printing that ensures better print resistance. :)
How Should I care for my tshirt?
T-Shirt & Garment Care
A few tips to take care of the t-shirts that we print using direct to garment print methods. Follow the tips and your shirt will last a long time with the same bright looking design.
- Washing: Wash inside out with cold water with similar colors using a gentle cycle. Do not use bleach.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting
- Drying: Tumble dry low or hang-dry
No-Nos: Avoid using bleach and do not dry clean.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We do not store your credit card information. We currently accept PayPal as a payment option as well - you do not need to have a PayPal account.
How long will it take for my order to arrive?
Standard shipping on orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but rest assured your order is still on its way.
Please note: During holidays or times of high demand, orders can take 10 - 15 business days to ship after processing. We Thank you in advance for your patience.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes, we do! We will provide you with the tracking number once your order has shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our fulfillment facility.
How much does shipping cost?
It depends on your location and the size of your order. Pre-calculated shipping is provided for you on the website and available once you place your order.
Do you ship internationally?
Yes, we ship to almost every country around the world.
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email at helluvavibe@gmail.com if you have any sizing questions when ordering.
If you received a defective item, we'll replace it. Faulty/defective items will be exchanged for the same type of product in the same size. Please contact us immediately at helluvavibe@gmail.com for further information.
Most of our items are made by hand at the time of purchase. We do not have a warehouse or carry inventory. Our apologies but we do not issue refunds on orders that have completed with payment and shipped.
Business Inquiries
Helluva Vibe welcomes new opportunities! Are you a promoter, Fashion Vloggers/ Blogger?! Are you interested in our Brand Ambassador program?! Would you like to feature Helluvavibe? please contact us here
WHOLESALE BUYING AVAILABLE?
If you are a retailer interested in a partnership or a group in need of quantities of 10 or more? Send us a message helluvavibe@gmail.com to learn more about our discounted rates!
Still have questions?
For additional information about Helluva Vibe Apparel please use the contact form located on the website or email helluvavibe@gmail.com